through comprehensive monitoring and analysis. This role focuses on ensuring the availability and reliability of the IT infrastructure by effectively managing and addressing alerts. This role requires you to work in shifts, including weekends, on a rotation every one/two months.

What You Will Be Doing:

• • Respond to the alerts received in the ticketing system from the monitoring tools.

• • Prioritize and respond to alerts promptly, diagnosing the root cause and taking appropriate corrective actions to mitigate any impact.

• • Collaborate with internal and external teams to troubleshoot problems and implement solutions to restore normal operations quickly and efficiently.

• • Work closely with internal stakeholders to communicate the status of ongoing issues and provide updates on resolutions.

• • Ensure that the SLAs for monitoring services are met.

• • Document incidents and their resolution, ensuring accurate work log added to the ticket for future reference and analysis.

• • Implement automation scripts and tools to streamline monitoring processes and reduce manual intervention.

What Skills, Certifications, and Experience You Need to Have:

• • Excellent problem-solving and analytical skills.

• • Strong communication skills, both written and verbal.

• • Understanding of IT infrastructure, including servers, networks, databases, and cloud services.

• • Proficiency in scripting languages (e.g., Python, PowerShell, Bash) for automation purposes is preferred.

• • Ability to learn and a strong aptitude for client service.

• • Knowledge of AI tools such as ChatGPT, Copilot, or Gemini Pro.

• • Relevant certifications (e.g., AWS Certified SysOps Administrator, Microsoft Certified: Azure Administrator, Cisco Certified: CCNA) are a plus.

• • Experience of 0-1 year

• • Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field (or equivalent work experience).

What Will Be Your Career Growth Path:

• • Upon completing three months from your start date and based on your performance, you will be moved to one of the core technical teams: Service Desk, Windows & Cloud, DevOps, or Linux as L1 Engineer.

• • If you are a top performer and have completed one year in the L1 team, you will be considered for an L2 role upon successfully clearing the interview for L2 Engineer.

server infrastructure and cloud solutions. Your role will include ensuring the reliability, performance, and security of these environments while delivering top-notch support to our clients. This position requires a solid understanding of Microsoft server technologies, Power Automate, M365, End Point Security, and other related technologies. You may be supporting multiple clients or dedicated to a single client, depending on the specific requirements.

What You Will Be Doing:

• Server Management: Administer and maintain Windows servers for our clients, ensuring optimal performance and availability.
• Cloud Operations: Manage and optimize cloud environments, particularly Microsoft Azure, to support our clients’ business needs.
• M365 Management: Oversee the deployment, configuration, and management of Microsoft 365 services.
• Security Management: Implement and manage security measures, including Microsoft Defender, to protect server and cloud environments from threats and vulnerabilities.
• Automation: Develop and implement automation scripts using Microsoft Power Automate and AI tools to streamline server and cloud management tasks.
• Troubleshooting: Diagnose and resolve technical issues related to Windows servers, cloud services, and M365, minimizing downtime and ensuring business continuity for clients.
• Backup and Recovery: Manage backup and disaster recovery solutions to safeguard critical data and ensure quick recovery in case of failures.
• Client Collaboration: Work closely with clients to understand their requirements and deliver effective solutions.
• Documentation: Maintain comprehensive documentation of server infrastructure with standard operating procedures.

What Skills, Certifications, and Experience You Need to Have:

• Experience: 4 to 6 years of hands-on experience managing Windows servers and cloud environments.
• Technical Skills:
  • Proficiency in Windows Server administration (e.g., Active Directory, DNS, DHCP, Group Policy).
  • Strong knowledge of cloud services, particularly Microsoft Azure.
  • Experience with virtualization technologies such as Hyper-V or VMware.
  • Proficiency in scripting languages (e.g., Power Shell) for automation purposes.
  • Strong knowledge of Microsoft Power Automate, M365, and Microsoft Defender.
• Certifications:
  Relevant certifications such as Microsoft Certified: Azure Administrator, Microsoft Certified: Windows Server Hybrid Administrator Associate, Microsoft Certified: Security, Compliance, and Identity Fundamentals, or similar.
• Soft Skills:
  • Excellent problem-solving and analytical skills.
  • Strong communication skills, both written and verbal.
  • Ability to work independently and collaboratively in a fast-paced environment.

What Will Be Your Career Growth Path:

• Initial Phase: Gain in-depth knowledge of the company’s and clients’ server and cloud infrastructure, taking on increasing responsibilities in managing and optimizing these environments.
• Mid-Term Growth: After demonstrating proficiency and reliability, you may take on lead roles in projects, mentor junior engineers, and contribute to strategic planning for IT infrastructure and client services.
• Long-Term Development: With continued success and professional development, you can progress to senior roles, such as a Technical Architect guiding the client’s technology strategy and client management processes.